UPDATED : 22/01/2017
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the shipping process has started, it can no longer be cancelled.
Items bought on Bohointernal.com can be returned within 7 days after delivery.
If you received damaged items or their size/color does not match with the ones you ordered, we will give you a full refund. The full details of our return policies are listed here below.
If you received damaged items, please send some photos and a description of the problem to email@example.com within 14 days after delivery. We will issue a full refund once the nature of the problem has been identified.
Return Dislike Item(s)
If there is no quality-related issue but you are still not totally satisfied with your purchase, you may be eligible to return the item(s) and receive a refund within 14 days after delivery. Please contact us first to verify your request. We will refund you the item price after we have received your package and inspected it. You will be responsible for all shipping fees incurred.
PS: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
Received The Wrong Item
If you received the wrong item(s), you can:
1. Exchange it for a new correct one;
2. Return it for a full refund.
Please contact us and send the details about the wrong item within 14 days after delivery. We will resend the correct item for free or refund you the full price.
P.S.: all returned items must be in brand-new conditions, unused, unwashed and with original tags and packaging.
Size Does Not Match
You can find all the details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1. Size not as ordered: you can contact us to be issued a full refund or to receive a product with the right size for free.
2. Size as ordered but does not fit: the size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred.
3. If the size difference is above 3cm/1.5 inch. Please contact us first to show us the problem. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
Color Does Not Match
The precise color of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item in the wrong color, you can follow the same procedure described in the section “Received the wrong item“ here above.
Please contact us and we will guide you through the steps.
1. Due to hygiene reasons,we cannot offer refunds on lingerie, underwear, swimwear, unless the items are visibly defective.
2. Please also note that item(s) must be returned with all of the barcode tags intact. All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
3. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first and provide with tracking information.
4. Please send the item(s) back to us through a local post office instead of using express services, like DHL, UPS, TNT, FEDEX and similar. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. Only once we receive the returned item(s), we can arrange a replacement or issue a refund.